Envision helps companies better align and integrate the people, processes and technologies within the contact center to deliver legendary customer service and continuously improve agent, center and enterprise performance
Computer Telephony Integration (CTI) Implementation
AT ENVISION HEADQUARTERS:
Receive and Configure Client Hardware - Microsoft Stack; Windows Server; SQL Server; IIS
Stage Client Telephony Hardware as Appropriate for Client’s Telephony Environment
Install Envision Products Integrating With; Computer Network, Telephony Hardware, and CTI Software
AT CLIENT SITE:
Physically ‘Rack’ Server Integrating With Client Network, Database, and Telephony Environments
Deploy Call Monitoring software to Call Center Agent Desktops for monitoring and Supervisors for Coaching
Implement CTI based call monitoring regime
User Training
Train IT and Management personnel on configuration options and database maintenance
Train Call Center staff on use of Supervisor Coaching Desktop and Agent Monitoring software
RECOGNITION
Granted “Envision Integrity” Award
CLIENTS
Clients